About

FAQ

• Where is the store based?

  Gdańsk, Poland

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  Please note that Arpelc jewelry is handcrafted . We need from 7 to 14 days for preparing the item.

  Once shipped most orders take anywhere from 10 to 14 business days to arrive depending on the efficiency of your local postal service.

  If you need it fast, there is an option of the UPS shipping. Please contact with the zip code to figure out the price.

• PRIVACY POLICY

  Privacy policy
  At Zlota Wysepka Arkadiusz Pelc we care about your privacy and under the new GDPR Law
  introduced in the EU on the 25th of May. we've taken steps to make sure your personal data is safe
  and secure. In line with the new law we'd like to remind all EU members that we only keep your
  personal data for the length of time as it is necessary for processing of orders and for our own tax
  records. You also have the right to any data we keep and that your inclusion in our group/page is
  voluntary and you can subscribe at any time. Your information is only shared with the
  companies we need to in order to process your orders. We care about you and your personal data
  and thank you for your continued support.
  Companies we use:
  Shipping company: FEDEX, DHL, POCZTA POLSKA
  Bookeeping

  1.Information I collect

  To fulfil your order, you must provide me with certain information (which you authorized STORENVY to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering

  2. Why I Need Your Information and How I Use It

  I rely on a number of legal bases to collect, use, and share your information, including:

  -as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
  -when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
  if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and

  -as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the STORENVY Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the STORENVY Seller Policy and Terms of Use.

  3.Information Sharing and Disclosure

  Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

  -STORENVY. I share information with STORENVY as necessary to provide you my services and comply with my obligations under both the STORENVY Seller Policy and STORENVY Terms of Use.
  -Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform
  these services.
  -Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government
  requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

  4. Data retention

  I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 5 years.

  5.Your Rights

  If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

  -Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

  -Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
  -Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
  -Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

  7. How to contact me

  for purposes of EU data protection law, I, Arkadiusz Pelc, am the data controller of your personal information. If you have any questions or concerns, you may contact me at: [email protected]

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.